Georgetown, Texas, October 22, 2025
News Summary
Georgetown, Texas is experiencing significant water service disruptions after an excavation company accidentally hit a waterline, leaving over 2,500 customers without water. The outages began around 8 p.m. on Monday and are primarily affecting areas near U.S. 183 and State Highway 29. City crews are working to restore water services, with an estimated completion time initially set for 11:30 a.m. Tuesday. Residents are advised to check the city’s water outage map for updates and to contact Customer Care for assistance.
Georgetown, Texas is facing significant water service disruptions as over 2,500 customers remain without water following an accidental hit on a waterline by an excavation company. The outage, which began around 8 p.m. on Monday, was initially reported to impact around 5,000 customers, but restoration efforts have since resolved issues in some nearby areas. As of Tuesday afternoon, approximately 2,678 customers in the vicinity of U.S. 183 and State Highway 29 are still affected, primarily within parts of Clear Creek and Bear Creek.
The city’s water outage map indicates that crews are actively engaged in restoring water services and pressure to the affected neighborhoods. Although the estimated completion time for repairs was set for 11:30 a.m. Tuesday, the precise timeline for full service restoration is still unclear. Residents experiencing service interruptions are advised to reach out to Customer Care for assistance at [email protected] or 512-930-3640.
Officials have also reminded residents that a previous boil water notice, issued for most Georgetown customers due to a water main break from July 5 flooding, has been lifted. However, 12 customers in a specific area comprised of South College, Holly, John Carter streets, and a portion of North Austin Avenue, remain under a boil water notice.
Details of the Outage
The incident on Monday night occurred when the excavation team unintentionally struck a 20-inch waterline, leading to an immediate decline in water pressure across the service lines in the affected area. This disruption prompted the city’s response teams to mobilize quickly to mitigate the situation and restore service.
Throughout Tuesday morning, conditions fluctuated as initial reports indicated more than 5,000 customers were without service. Restoration efforts were prioritized based on the severity of the impacts on individual neighborhoods as technicians worked tirelessly to identify and repair damages caused by the accidental hit.
Updates about the restoration efforts and the status of the water outage can be followed through the city’s water outage map, providing live data to residents on the ongoing situation. Community members are advised to remain informed and check regularly as developments unfold.
Background Context
This significant disruption in water services comes following an earlier incident in July when a water main broke due to flooding, affecting around 2,000 customers. Repairs from that incident were largely completed by the evening of Sunday, July 6, allowing many residents to regain access to clean water. The City of Georgetown continues to communicate closely with the community regarding the current water outage and is committed to restoring normal water service as swiftly as possible.
Residents’ Information
Residents in the impacted areas are encouraged to remain patient as city crews work diligently to restore their water services. For assistance and inquiries, they can reach out through the provided customer care contact information.
FAQ Section
What caused the water outage in Georgetown, Texas?
The outage was caused when an excavation company accidentally hit a 20-inch waterline.
How many customers are affected by the water outage?
Approximately 2,678 customers are affected in the area near U.S. 183 and State Highway 29.
When did the water outage start?
An initial outage was reported at 8 p.m. on Monday.
When will water service be restored?
The estimated time of restoration was set for 11:30 a.m. Tuesday, but the exact resolution time remains unclear.
Is there a boil water notice currently active in Georgetown?
A boil water notice has been lifted for most Georgetown customers; however, 12 customers in a small area still remain under the boil water notice.
Who should residents contact for assistance?
Residents can contact Customer Care at [email protected] or 512-930-3640 for assistance.
Key Features of the Water Outage
| Feature | Details |
|---|---|
| Initial Outage Report | 8 p.m. on Monday |
| Affected Customers | Approximately 2,678 customers |
| Location | Near U.S. 183 and State Highway 29 |
| Estimated Restoration Completion | 11:30 a.m. Tuesday (Exact time unclear) |
| Boil Water Notice | 12 customers remain under the notice |
| Contact Information | Customer Care: [email protected] | 512-930-3640 |
Deeper Dive: News & Info About This Topic
HERE Resources
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Severe Thunderstorms Devastate Central Texas
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Georgetown Water Utility to Conduct Chlorine Rinse and Flushing
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Additional Resources
- KVUE News
- Wikipedia: Water Crisis
- CBS Austin
- Google Search: Georgetown Texas Water Outage
- KXAN
- Google Scholar: Water Infrastructure Management
- FOX 7 Austin
- Encyclopedia Britannica: Georgetown Texas
- Community Impact
- Google News: Georgetown Texas Boil Water Notice
Author: STAFF HERE GEORGETOWN
The GEORGETOWN STAFF WRITER represents the experienced team at HEREgeorgetown.com, your go-to source for actionable local news and information in Georgetown, Williamson County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Red Poppy Festival, Georgetown Swirl, and Christmas Stroll. Our coverage extends to key organizations like the Georgetown Chamber of Commerce and the Downtown Georgetown Association, plus leading businesses in manufacturing and tourism that power the local economy such as local wineries and historic downtown shops. As part of the broader HERE network, including HEREaustin.com, HEREcollegestation.com, HEREdallas.com, HEREhouston.com, HEREgeorgetown.com, and HEREsanantonio.com, we provide comprehensive, credible insights into Texas's dynamic landscape.
